Short, straight answers to the things people ask most about running Helious. If your issue is specific, silent squawk, quiet alerts, or a number that looks missing, the dedicated troubleshooting guides go deeper. Otherwise, start here.
Accounts and sign-in
Helious supports single sign-on. If SSO bounces you back to the login screen, it's usually a stale session cookie or a provider popup that got blocked. Allow popups for the site, clear the Helious cookie, and try once more. If you subscribed with one email and try to sign in with another, you'll land in a fresh account with no subscription attached; use the same identity you paid with.
Mobile and billing
Helious runs a feed-first mobile shell in the browser on phones. The news feed leads, and widgets are opt-in so a small screen stays readable. Billing is simple: you subscribe, and you can cancel anytime from your account panel. A failed renewal enters a short dunning window; update your card and the charge clears without losing access. There's also a 20% lifetime affiliate program if you refer other traders.
Getting help
For anything a guide doesn't cover, a token that won't re-arm, a confirmed data gap, a billing question: reach out from your account panel with your browser and OS noted. The more specific the detail, the faster it gets resolved. When you're ready to get back to work, the [live desk](/) is one tap away.
FAQ
How do I sign in with SSO?
Use the single sign-on option on the login screen and authenticate with your provider. If it bounces back, allow popups for the site and clear the Helious session cookie, then retry. Always sign in with the same identity you subscribed under.
I signed in but my subscription isn't there. What happened?
You most likely signed in with a different email or provider than the one you paid with, which lands you in a separate empty account. Sign out and use the exact identity tied to your subscription.
Is there a mobile app?
Helious runs as a feed-first mobile shell in your phone's browser. The news feed leads and widgets are opt-in so the layout stays readable on a small screen. No separate app install is required.
What's the difference between free and paid?
The paid tier (USD 39.99/mo) unlocks the full real-time desk, including live squawk audio and the complete feed and analysis surface. Free access is limited; paid is what a working rates trader wants for real-time capture and the squawk.
Is the free data delayed?
The paid terminal is built for real-time capture: releases stamped seconds after the print, quotes current to about a minute, auction results in seconds. Anything outside an active subscription is not the real-time desk experience, so if you need it live, you need the paid tier.
How do I cancel?
Cancel anytime from your account/billing panel. There's no lock-in. You keep access through the period you've paid for.
My renewal charge failed. Did I lose access?
Not immediately. A failed renewal opens a short dunning window. Update your card in the billing panel and the charge clears, restoring any paused features like the squawk without interruption.
What is the affiliate program?
Helious runs a 20% lifetime affiliate program. Share your referral link (with ?ref=CODE), and you earn on the traders you bring in. Details live in your account panel.
How do I contact support?
Reach out from your account panel. Include your browser and OS, and for a data or squawk issue, the exact symbol or time: specific detail gets you resolved faster.
Where do I learn the terminology?
The glossary covers the core rates and auction concepts. Start with the auction tail, bid-to-cover, and the 2s10s spread. See the definitions hub at /learn.
